Dispute Resolution - expert sentiment
 Ask the Ombudsmen

Remember the old adage ”If it sounds too good to be true, it probably is...”

Before contacting an ombudsman

Attempt to resolve the matter with the relevant financial institution first.

Keep all correspondence and references including names.

Do not get cross or emotional and stick to the facts.

Always ensure that you are dealing with a legitimate, registered & recognized business.


Ombudsman for Banking Services.
Adjudicates disputes between individual and small business customers of a bank.

Visit www.obssa.co.za for further information.
5th Floor, 28 Harrison Street, Johannesburg CBD.

Ombudsman for Short Term Insurance
The ombudsman is there to assist with queries on your motor vehicle, buildings, contents and travel claims.
email: info@osti.co.za website: www.osti.co.za
Sharecall: 0860726890
Fax: 011 726 5501
PO Box 32334, Braamfontein, 2017

Ombudsman for Financial Services Providers
Disputes and complaints arising out of financial advice and financial intermediary serices. Contact him at www.faisombud.co.za

Pension Fund Adjudicator.
Disputes involving a Pension fund, Provident fund, Retirement annuity or Preservation fund can be lodged with this statutory ombudsman at www.pfa.org.za
Johannesburg Office:
2nd Floor, Sandown House, Cnr 5th Street and Norwich Close, Sandton 2196
PO Box 651826 Benmore 2010 Tel: 011 884 8454 Fax 011 884 1144.
Please note: Cape Town office closed permanently from December 15. 2009

Ombudsman for Long-Term insurance.
For complaints arising from Life insurance contracts by policyholders and
beneficiaries go to

Credit Information Ombud.
Incorrectly and unfairly
listed at credit bureaus? Follow the complaints procedure on